Client Service and Admin Officer at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services Group (Licensed by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products including Funds &Investment Management, Structured Finance, Foreign Exchange and Business & Financial Advisory Services.At Norrenberger, we deliver clear, quick, and thoughtful responses; we resolve issues quickly and make prompt decisions. Our diverse and experienced team of professionals develops creative solutions based on our own underwriting and avoids relying on traditional credit parameters.

We are recruiting to fill the position below:

Job Title: Client Service and Admin Officer

Location: Lagos

Job Description

• As a Client Service and Admin Officer in asset management, responsibilities include maintaining excellent client relations, addressing inquiries, and ensuring smooth administrative processes.
• This role requires a versatile individual who can seamlessly transition between front desk responsibilities and client service duties, ensuring a welcoming environment for visitors and exceptional service for clients.

Duties and Responsibilities

• Engage with clients in a professional and friendly manner, addressing inquiries and providing information.
• Greet and assist visitors at the front desk, managing incoming calls, and emails, and directing inquiries to the appropriate channels.
• Strive to exceed client expectations by delivering excellent customer service at the front desk and throughout interactions.
• Efficiently manage various tasks, balancing front desk responsibilities with client service duties.
• Collaborate with colleagues to maintain a cohesive and positive work environment.
• Coordinate and schedule client meetings, ensuring efficient use of time and resources.
• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with data protection regulations.
• Handle and resolve client issues or concerns promptly, ensuring a positive customer experience.
• Provide general administrative assistance, including filing, data entry, and managing office supplies.
• Act as a communication liaison between clients and internal teams, ensuring smooth information flow.
• Assist in the client onboarding process, collecting necessary documentation and facilitating a smooth transition.

Qualifications and Experience

• A Degree in Business Administration, Customer Service, Banking, and the Finance sector is often preferred.
• Minimum of five (3-5) years’ experience in client service and Admin in the banking or finance sector
• Experience in communication, customer relationship management, or administrative studies will be advantageous.
• While not always required, certifications related to customer service or front desk management may enhance qualifications.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@norrenberger.com using the position as subject of email.

Application Deadline 8th February, 2024.