Customer Service Executive (Technical Services) at Honda Motor Company Limited

Honda Manufacturing (Nig.) Limited (“HMN”), founded in 1979, is a leading participant in Nigeria’s power products sector and a division of Honda Motor Co., Japan. HMN manufactures and distributes a wide range of motorbikes, portable generators, water pumps, and general-purpose engines from its cutting-edge production facility at KM 6 on the Ota-Idiroko Road in Ota, Ogun State.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (Technical Services)

Location: Kano
Employment Type: Full-time

Job Description

• We are recruiting skilled applicants to fill the position listed in order to expand hernetwork business in the Northern Region.
• We are looking for a competent Spare Part Inventory Supervisor who will oversee implementing inventory control measures to ensure that the company minimizes stock holding and maximizes stock system with proper documentation.
• The role involves overseeing inventory, analyzing data, managing vendor relationships, and ensuring efficient purchasing processes, particularly for motorcycle and power productscomponents.

Job Functions and Responsibilities

• Monitor current customer base and recommend strategies to attain more clients and ensure optimal level of customer satisfaction
• Maintaining an online database of all products and ensuring daily inventory updates.
• Conduct periodic inventory stock counting / inventory accuracy checks.
• Ensuring proper authorization for stock releases and accurate documentation for item relocations.
• Maintain the stores’ approved HSE best practices.
• Maintain electronic inventory management database.
• Identify and resolve all issues in parts department and ensure achievement of all short- and long-term objectives.
• Developing and managing vendor relationships, evaluating supplier reliability, and identifying alternate sources.
• Develop, expand, and manage customer relationships in assigned coverage area to enhance parts sales.
• Forecasting parts needs and ordering parts to maintain optimal inventory levels.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Perform any other duties assigned by the Line Manager.

Requirements

• HND / Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration or any other related study.
• 1 – 3 years of proven experience in similar role.
• Strong written and verbal communication skills.
• Willingness to travel to any part of Nigeria.
• Proficiency in using ERP management systems. Experience with SAGE preferable.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Product knowledge to ensure they identify parts correctly and recommend the needed parts.
• Knowledge of industry trends and regulations.
• Problem-solving skills to deal with parts inventory issues.

Physical Requirements:

• Must be able to complete various activities in the warehouse that may require hours of lifting, standing, and carrying.

How to Apply
Interested and qualified candidates should forward their Resume and a Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the email.

Note: Shortlisted applicant will take an aptitude test and interview at the regional office in Kano and a physical final interview at the head office in Ogun State.

Application Deadline 19th February, 2024.