Call Center Agent at Greater Washington Capital Limited

Greater Washington Capital Limited – GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling. Currently we are the General Sales Agent for Turkish Airlines, Discovery Air & Aero Contractors and the cargo consolidator for Dana Airlines, etc. We provide globally integrated end-to-end solutions tailored to our customers’ needs on a world class technology platform.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Requirements

• HND, B.Sc, BA or any other eqivalent qualification.
• Fluency in Igbo and Hausa is Necessary.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Great multitasking abilities and attention to detail
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  15th March, 2024.