Front Desk Public Relations Officer / Receptionist at Rimrock Hotel

Rimrock Hotel is a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our guests, associates, and owners are at the forefront of everything we do. Through authenticity and innovation, we create unique memorable experiences.

We are recruiting to fill the position below:

Job Title: Front Desk Public Relations Officer / Receptionist

Location: Aba, Abia
Employment Type: Part-time

Job Description

• Guest Relations: Serve as the primary point of contact for guests, providing exceptional customer service and addressing inquiries, requests, and concerns promptly and professionally.
• Check-in and Check-out: Efficiently manage the check-in and check-out process, ensuring guests receive a warm welcome, accurate information, and assistance with luggage and other needs.
• Reservations and Booking: Handle reservations, bookings, and cancellations, utilizing the hotel’s reservation system to manage room inventory effectively and optimize occupancy rates.
• Information and Assistance: Provide guests with information about hotel amenities, services, local attractions, and transportation options, offering recommendations and assistance to enhance their stay experience.
• Problem Resolution: Address guest complaints and issues diplomatically, striving to resolve conflicts and ensure guest satisfaction while adhering to hotel policies and procedures.
• Public Relations: Act as a representative of the hotel, fostering positive relationships with guests, visitors, and the local community through effective communication, courteous behavior, and personalized service.
• Front Desk Operations: Oversee front desk operations, including managing incoming calls, handling mail and packages, processing payments, and maintaining accurate records and reports.
• Collaboration: Collaborate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and ensure a seamless experience throughout their stay.
• Sales Support: Assist with upselling room upgrades, amenities, and hotel packages to maximize revenue opportunities and enhance the guest experience.
• Crisis Management: Remain calm and composed during emergencies or crises, following established protocols to ensure the safety and well-being of guests and staff.

Qualifications

• Candidates should possess relevant qualifications with 1+ years relevant work experience.
• Hospitality Experience: Previous experience in a hotel front desk or guest services role is highly desirable, with a strong understanding of hotel operations and customer service principles.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with guests, colleagues, and stakeholders.
• Interpersonal Skills: Friendly demeanor, patience, and the ability to build rapport with diverse individuals from various backgrounds and cultures.
• Problem-Solving Abilities: Strong problem-solving skills to address guest concerns and resolve issues efficiently and tactfully.
• Organizational Skills: Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment while maintaining attention to detail.
• Computer Proficiency: Familiarity with hotel reservation systems, property management software, and Microsoft Office applications.
• Professionalism: Maintain a professional appearance and conduct oneself with integrity, discretion, and confidentiality.

Salary
N45,000 – N50,000 Monthly.

Deadline: 7th April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: hellorimrockhotel@gmail.com using the Job Title as the subject of the mail.

Note

• Review the Job Posting: Carefully read the job posting or advertisement to understand the requirements, responsibilities, and qualifications for the position.
• Prepare Your Application Materials: Gather all the necessary documents, including your Resume, Cover Letter, and any additional supporting materials such as references or certifications.
• Customize Your Resume and Cover Letter: Tailor your resume and cover letter to highlight relevant experience, skills, and qualifications that align with the job requirements. Emphasize your customer service, communication, and hospitality-related experience.
• Compose a Cover Letter: Write a personalized cover letter that introduces yourself, expresses your interest in the position, and outlines why you are a strong candidate for the role. Address any specific qualifications or experiences mentioned in the job posting.
• Complete the Application Form: If the employer requires you to fill out an online application form, ensure that you complete all sections accurately and provide all requested information.
• Submit Your Application: Send your application materials via the preferred method specified in the job posting. This may include submitting your application through the company’s website www.bookwithrimrockhotel.com, via email at hellorimrockhotel@gmail.com, or through an online job portal.
• Follow-Up: After submitting your application, consider following up with the employer to express your continued interest in the position and inquire about the status of your application. This can be done via email or phone call 07040475014 , but be mindful of the employer’s preferences and avoid being overly persistent.
• Prepare for Interviews: If selected for an interview, prepare thoroughly by researching the company, reviewing common interview questions, and practicing your responses. Dress professionally and arrive on time for the interview.
• Attend Interviews: Participate in interviews with enthusiasm, professionalism, and confidence. Be prepared to discuss your qualifications, experiences, and how you would contribute.
• Send Thank-You Notes: After the interview, send a thank-you email or note to express appreciation for the opportunity to interview and reiterate your interest in the position.