Le Treda Consult – Our client is a wholly Nigerian-owned group with business interest in hotels, restaurants, cinemas, shopping malls, real estate development, catering and snack foods.
They are recruiting to fill the position below:
Job Title: Front Office Manager
Location: Lagos
Employment Type: Full-time
Job Description
- In this position you will be in charge of in take and exit of customers.
- Manage the front office staff.
- As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
- Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Job Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met.
Job Requirements
- Desirable to have Bachelor’s degree in Hospitality, Business Administration or related field.
- Must have previous experience of 3 years in a similar role.
- Person has to be service oriented with a passion for delivering excellent customer experience.
- Excellent communication skills both written and verbal.
- Confident to communicate with various people from different backgrounds
- Great attention to detail
- Self-starter that is confident and able to challenge the status quo.
- Excellent leadership abilities
- Good problem-solving abilities
- Sound knowledge of Microsoft Office packages including Word, Excel, and Outlook
- Working knowledge of booking systems and switchboards
- Excellent organizational skills with the ability to set and achieve KPIs
- Must reside on the mainland.
Deadline: 3rd April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: letreda@gmail.com using the Job Title as the subject of the mail.
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