Front Office Manager in a Wholly Nigerian-owned Group

Le Treda Consult – Our client is a wholly Nigerian-owned group with business interest in hotels, restaurants, cinemas, shopping malls, real estate development, catering and snack foods.

They are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lagos
Employment Type: Full-time

Job Description

• In this position you will be in charge of in take and exit of customers.
• Manage the front office staff.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Job Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers’ requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met.

Job Requirements

• Desirable to have Bachelor’s degree in Hospitality, Business Administration or related field.
• Must have previous experience of 3 years in a similar role.
• Person has to be service oriented with a passion for delivering excellent customer experience.
• Excellent communication skills both written and verbal.
• Confident to communicate with various people from different backgrounds
• Great attention to detail
• Self-starter that is confident and able to challenge the status quo.
• Excellent leadership abilities
• Good problem-solving abilities
• Sound knowledge of Microsoft Office packages including Word, Excel, and Outlook
• Working knowledge of booking systems and switchboards
• Excellent organizational skills with the ability to set and achieve KPIs
• Must reside on the mainland.

Deadline: 3rd April, 2024.

How to Apply
Interested and qualified candidates should send their CV to: letreda@gmail.com using the Job Title as the subject of the mail.