Oando Plc is one of Africa’s largest integrated energy solutions provider with a proud heritage. It has a primary listing on the Nigeria Stock Exchange and a secondary listing on the Johannesburg Stock Exchange. With shared values of Teamwork, Respect, Integrity, Passion and Professionalism (TRIPP).
We are recruiting to fill the position below:
Job Title: Senior Manager, Facilities Management & Services
Location: Lagos
Job type: Full-Time
Purpose
- Provide strategic support to the business by developing sustainable initiatives and innovative solutions, using best in class processes, technology and a motivated team to optimize efficiency with focus on consistent service improvement.
Supervisory Responsibilities
- Facilities & Services Snr. Associate (All locations in Nigeria)
- Admin. Services Officers and Drivers (All locations in Nigeria)
- Switchboard Operators, Maintenance officers, Mailroom staff, Airport staff
- Stewards/Cooks for Lagos & Abuja Management Guest House
- Outsourced Services for Abuja Staff Guest House
Scope of Responsibility & Accountability
- Negotiation and Contract administration for service providers
- Direct the development and implementation process reviews to improve efficiency in service delivery
- Manage and appraise leasing and operations of facility space and Oando Property Investments
- Effectively manage the services payables to eliminate service downtime
- Manage and implement effective travel management techniques to optimize the travel process and costs
- Project management of facilities upgrade and modification.
- Effectively manage costs (both CAPEX & OPEX) for facility maintenance and make recommendations for high-impact cost savings aligned with the strategic directions of the business
- Managing Landlord/Property Managers relationships
Major Responsibility Area
- External and Internal Customer Relationship Management
- Manage leasing and operations (Offices and residence) of facility space to ensure it remains safe, secure, and well-maintained.
- Direct the activities of service vendors and implement service quality review procedure to track and monitor the performance of service vendors and 3rd party service providers.
- Drive the implementation of training and coaching plan for direct reports in order to improve their performance
- Manage relationships with 3rd party vendors to help foster service consistency
- Negotiate financial and incentive based contracts with airlines, hotels and travel companies locally and international in order to aid cost optimization
- Manage Group purchasing requirements
- Review or update supply chain policy and process in accordance with new standards, regulations, or laws.
- Manage the vendor appraisal, supplier development, feedback process and monitor supplier performance to assess ability to meet quality and delivery requirements.
- Negotiate prices and terms with suppliers
- Drive the implementation of a facilities Risk Management framework
- Monitor and review of SLAs with vendors to ensure cost optimization benefits are derived.
- Develop and implement strategies to manage travel budgets in order to optimize costs
- Drive periodic policy review and updates in line with best practice and industry standards
- Ensure service invoices to entities are reviewed and raised by Finance
- Direct the optimization of existing Services processes with the aim of driving efficiency and improving turnaround time
- Manage the vendor management process- new supplier, vendor update, account mapping etc.
- Champion the electronic document deposit and retrieval process while ensuring the integrity and safety of company documents
- Drive the contract negotiation process for all company purchases
- Manage the vendor administration, appraisal process and feedback mechanism
Key Performance Indicators:
- Adequacy and effectiveness of plan in facilitating the attainment of business goals and objectives
- Effectiveness of the unit budgeting and budget monitoring efforts
- Invoice aging
- Timeliness and effectiveness of reports
- Timeliness of processing and payment of invoices.
- Internal Customer satisfaction levels & Timeliness and effectiveness of service delivery.
- Performance on internal audit examinations; number and complexity of queries raised
- Ease of retrieval and utilization of services-related documents and reports
- Effectiveness of relationship with service providers
Education, Experience & Skills
- A good University Degree with Facility Management related training or professional body affiliation.
- Proven experience in administration with at least 10 years’ experience.
- Prior General Administration experience is an advantage.
- Excellent interpersonal, communication, and negotiation skills
- A keen planner and strategist with skills in operations, team building, co-ordination, negotiation and contract management.
- Oil & Gas Industry Dynamics
- Negotiation & Contract Management
- Medium to expert user of the MS Office suites (Excel, PowerPoint, Word, Outlook).
- Accounting, analytical and numeracy skills
- Passion, initiative and drive to continuously develop and work with creativity and innovation
- Strong problem-solving skills and customer service skills
- Ambitious and result oriented self-starter with initiative and strong drive
Core Competencies:
The incumbent should demonstrate competency in some or all of the following:
- Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
- Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
- Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Focus on Member’s Needs: Anticipate, understand, and respond to the needs of members and external stakeholders to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
How to Apply
Interested and qualified candidates should:
Click here to apply
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