Dover Engineering, a subsidiary of the Dover Group, is a leading engineering company with experience in delivering swift, cost-effective, and innovative solutions to clients across various industries.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Employment Type: Full-time
Job Description
- As a Front Desk Officer, you will serve as the primary point of contact for clients, visitors, and staff, providing excellent customer service and administrative support.
- You will play a crucial role in creating a positive first impression and ensuring smooth operations at the front desk.
Responsibilities
- Client and Visitor Interaction: Greet clients and visitors warmly and professionally, ensuring a welcoming environment and offering assistance as needed.
- Telephone Management: Answer incoming calls promptly and courteously, directing calls to the appropriate staff members and taking messages accurately when necessary.
- Appointment Scheduling: Schedule appointments and meetings for staff members, coordinating with clients and internal teams to find suitable time slots.
- Facilities Management: Monitor and maintain the cleanliness and organization of the front desk area, lobby, and conference rooms, alerting appropriate personnel to any maintenance issues.
- Security Compliance: Enforce security procedures, such as access control and visitor identification, to ensure the safety and security of the premises and personnel.
- Team Collaboration: Collaborate with colleagues across departments to facilitate communication and support the overall goals and objectives of the company.
- Visitor Registration: Register visitors, issue visitor badges, and maintain accurate records of visitor logs in compliance with company security protocols.
- Document Handling: Receive, sort, and distribute incoming mail and deliveries, as well as organize outgoing mail and courier shipments.
- Administrative Support: Provide administrative assistance to various departments, including filing documents, data entry, and maintaining office supplies inventory.
Requirements
- High School Diploma or equivalent; additional education or training in Office Administration or Hospitality is a plus.
- Previous experience in a front desk or customer service role, preferably in a corporate or engineering environment.
- Proficiency in Microsoft Office Suite and basic office equipment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Knowledge of security procedures and emergency response protocols is desirable.
- Excellent communication and interpersonal skills, with a professional and courteous demeanor.
- Strong organizational abilities and attention to detail, with the ability to multitask and prioritize tasks effectively.
How to Apply
Interested and qualified candidates should send their CV to: careers@doverengineering.com using the Job Title as the subject of the mail
Application Deadline 22nd April, 2024.
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