IT Support Engineer (CCNP & CompTIA A+) at Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: IT Support Engineer (CCNP & CompTIA A+)

Location: Lagos
Employment Type: Full Time
Department: Dangote Refinery and Petrochemical

Job Description

• We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team.
• The successful candidate will provide advanced technical support and assistance to employees.
• The ideal candidate will have a strong understanding of network infrastructure, excellent problem- solving skills, and the ability to resolve complex technical issues efficiently.

Responsibilities

• Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi Troubleshoot and resolve complex network issues, including connectivity, performance, and security
• Configure and maintain network devices, including Cisco routers and switches
• Implement and support network security measures, including firewalls,VPNs, and access controls
• Collaborate with senior IT staff to design and implement new network infrastructure projects
• Develop and maintain technical documentation and knowledgebase articles – Provide training and guidance to junior IT staff
• Participate in IT projects and initiatives to improve IT services
• Ensure compliance with IT policies and procedures

Requirements

• Bachelor’s degree (BSc/BE) in computer science, Information Technology or any related field
• Relevant CCNP and CompTIA certifications
• Minimum 3-4 years of experience in IT support or network administration
• Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
• Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi
• Network Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
  Network Security: Firewalls, VPNs, Access Controls, IDS/IPS
• Network Management: Cisco IOS, Cisco Prime, SolarWinds Operating Systems: Windows, Linux, macOS
• Experience with Microsoft fabric technologies such as Service Fabric, AKS, or Azure Functions
• Familiarity with IT service management tools and software

Key Performance Indicators (KPIs):

• Application uptime and availability
• Deployment success rate
• Incident response time
• Code Quality Metrics
• Database Performance Metrics
• Backup and Recovery Success Rate
• System Security Compliance
• Customer Satisfaction Score (CSAT)
• Scalability and Flexibility
• Innovation and Improvement Initiatives

Soft Skills:

• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills

Nice to Have:

• Experience with cloud computing platforms (AWS, Azure, Google Cloud)
• Knowledge of scripting languages (Python, PowerShell, etc.)
• Certification in CompTIA A+, Network+, or Security+
• Experience with IT project management

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Bus transportation
• Coop society

How to Apply
Interested and qualified candidates should:
Click here to apply online