Service Advisor at Perfection Motor Company Limited

Perfection Motor, a subsidiary of the Lee Group of Companies, was established in partnership with FAW China and holds exclusive rights to market FAW heavy-duty trucks in Nigeria. Since our founding in 2013, we have made significant progress in preparing to serve the market. This includes establishing our head office, a fully equipped workshop, a parts department, and an SKD assembly plant in Ikeja.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Kano
Employment Type: Full Time

Key Responsibilities

  • Answer questions about service outcomes, schedule, and book appointments, vehicle drop off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their trucks
  • Call customers to advise them about service changes or car pick-up
  • Maintain positive customer relationships to ensure repeat business
  • Manage and oversee the dealership’s workflow and schedule
  • Welcoming customers and explaining the services that the truck dealership offers them
  • Listening and documenting customer’s truck problems and passing the informations to the mechanics
  • Consulting with mechanics about repairs and possible alternatives to expensive work
  • Estimating truck repair costs and the time it will take for repairs to be completed
  • Finding new customers and marketing the truck dealership services tothem
  • Test driving trucks to confirm repairs have been done correctly
  • Resolving possible customer complaints after repair services are offered
  • All other tasks as assigned by the Manager.

Requirements

  • Proficiency with industry-specific software (Autological software)
  • Strong organizational, decision-making and problem-solving skills
  • Excellent customer service, interpersonal and communication expertise
  • Proven experience as a service advisor or similar role.

Competencies:

  • Willingness to learn: Willingness to open to constant learning
  • Organization: The ability to always work clean and tidy
  • Ability to multitask: Being able to think about everything at once and to understand and know each section of the office environment
  • Teamwork
  • Health and safety measures while working in the workshop.

Salary
N80,000 – N100,000 monthly.

Deadline: 20th October, 2024.

How to Apply
Interested and qualified candidates should send their applications and detailed CV (in MS Word and PDF) to: deborah.james@perfection-motor.com usingthe Job Title as the subject of the mail.


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