Service Centre Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Service Centre Manager

Location: Lagos
Job Type: Full time

Responsibilities

• Daily Service Operation Handling
• Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
• Daily TAT monitoring
• Escalation monitoring and handling
• Revenue generation from OOW and AMC.
• Technical support for all the products for repair and service.
• Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
• Product clearance on Monthly basis.
• Training arrangement for Service Centre (CRM/ERP, Customer Service & Technical)
• SOP implementation of Service Operation.
• Spare Part planning and warehousing for service operations, across service Centres.
• Dealer escalation resolution and issues handling.
• Dealer and distributors visiting.
• Customer satisfaction and Happy calling
• Call Centre management handling.
• Oversee the daily operations of service Centres – In line with the company’s Vision
• Motivate and Engage Service Team to Create a Great Customer Experience
• Developing Promotion strategies for OOW & AMC sales
• People Management
• Timely implementation of Promotions, price update and directives from HO.
• Provide excellent customer service and support to clients
• Prepare detailed reports on service performance and feedback.

Job Description

• Minimum 5 years related experience in Electronics Service Centre
• Bachelor Degree (BE preferred)
• Ability to effectively communicate with people at all levels and from various backgrounds
• Receptive to Travel
• Resource Management & Project Management experience
• Excellent writing skill
• Fluent in MS Office & Prior experience of ERP operation.
• Fluent in English and local Language.
• Team Handling.

How to Apply
Interested and qualified candidates should:
Click here to apply online